Support
Support without
the runaround.
Tell us what happened. We’ll help you find the clearest next step.
Use this same public contact on the website and App Store.
Send a support request
How can we help?
Never send passwords, verification codes, or payment details.
Frequently asked questions
The answers people need most.
Open a topic for step-by-step guidance. If it still does not solve the issue, send a request above.
How do I restore a purchase?
Open EARTUNE, choose the Account tab, sign in with the same Apple Account used for purchase, and tap Restore Purchases. App Store billing and refunds are managed by Apple.
When does the 24-hour guest experience begin?
It begins after your first personal sound is successfully created. It does not start a subscription, require payment details, renew, or charge automatically.
Why did background playback stop?
Confirm that Background App Refresh is available and that Low Power Mode or another audio app is not interrupting playback.
How do I delete my account?
Open the Account tab and choose Delete Account. This removes your EARTUNE account and associated sound recipes.
Does deleting my account cancel an App Store subscription?
No. Manage or cancel subscriptions in iPhone Settings under your Apple Account.
What should I know about listening safely?
Use a comfortable, low volume. Do not use isolating headphones when you need to hear traffic, alarms, instructions, or other surroundings.
Everything sorted?
Return to EARTUNE and continue shaping your soundscape.